About AGL and REPS
With REPS, South Australian businesses and households
may be eligible for discounted or free energy efficiency activities.
What is REPS?
The Retailer Energy Productivity Scheme (REPS) replaced the Retailer Energy Efficiency Scheme (REES) on 1 January 2021. Like the REES, the new scheme provides incentives for South Australian households and businesses to save energy. In addition, the REPS aims to optimise the state-wide use of energy, supporting demand management and demand response activities for households and small businesses.
For AGL, REPS has a 50% focus on households, including low-income and those experiencing financial vulnerability.
Your household may be eligible for REPS-discounted appliances, such as a hot water system or air conditioner upgrade.
There are also demand response1 and solar-battery options available.
REPS eligibility for households
Except for Priority Group customers (see below for definition), all customers must pay a once-off REPS fee of $33 per site. This means that, if you wish to have your old non-LED lights or your hot water system replaced, you will need to pay the installer a once-off $33 contribution. This will be registered as paid with the Essential Services Commission of SA, so that, if you subsequently wish to have your hot water system replaced under REPS, there is no need to pay an additional $33 REPS fee.
Additionally, a household is only eligible to have the product replaced once under REPS. So, if you have more than one air conditioner or hot water service at the property, those must be replaced on the same day to be eligible for REPS credits.
REPS eligibility for business
All businesses in SA are eligible for REPS upgrades, with the following conditions:
There is a limit of 20,000 GJ equivalent claimable under REPS, lighting upgrade activities in no more than 2 visits.
- The same product cannot be replaced twice under REPS.
- Products must be accredited and installed by an AGL-partner representative.
- All sites, except large energy users, incur a once-off REPS fee of $33 per site. This means that, if you wish to upgrade more than one product at the site using REPS credits, only one $33 REPS fee will be incurred. This will be registered as paid with the Essential Services Commission of SA, so that, if you subsequently upgrade other equipment under REPS, there is no need to pay an additional $33 REPS fee.
- Large energy users are required to pay a minimum of $1.70 per GJ equivalent for their upgrades2.
REPS eligibility for government-owned residential premises
Government-owned public or community residential premises may be eligible for some REPS activities. To find out whether you’re eligible and what activities are available to you, please contact one of our business REPS partners:
Affordability programs from AGL
Financial challenges can arise from illness, a sudden change in income or other personal matters. Staying Connected is our hardship program for customers based in NSW, QLD, SA and WA. In Victoria, it is Payment Support Victoria.
If you need assistance with paying your energy bills or need extra support, see our Staying Connected hardship program.
1 Demand response activities are those where you are rewarded for lowering your electricity use at peak times.